Data Deletion Instructions
OmniThrust stores ad platform access tokens and account data only so it can perform the advertising actions you configure. You can delete that data at any time using any of the paths below. None of them requires contacting support first.
What gets deleted
- Ad platform access tokens and refresh tokens held for each connected account
- Ad account metadata retrieved through the platform APIs (account identifiers, campaign and ad set structure, performance snapshots)
- Automation rules, execution history, and alert configurations you created
- Your account profile, email address, and sessions
How to delete it
- 1
Revoke the app from your Meta account
Open Facebook Settings & Privacy, then Settings, then Apps and Websites. Find the app in the list, select it, and choose Remove. This immediately invalidates the access token we hold for your ad accounts.
- 2
Remove the connection inside the product
Sign in to the dashboard, open the platform connection for the ad account, and disconnect it. Connected accounts can also be removed from the settings page. Disconnecting deletes the stored OAuth token and stops all scheduled jobs for that account.
- 3
Delete your account
Open Settings, then the Danger Zone tab, and choose Delete Account. This deletes your profile, your connected platform tokens, your automation rules, and the campaign snapshots associated with your workspace.
- 4
Email us if you cannot sign in
If you no longer have access to the account, email us from the address associated with it and state that you are requesting data deletion. We verify ownership before acting on the request.
If you deleted through Facebook
Removing the app from your Meta account sends us a deauthorize notification. We delete the stored token immediately and return a confirmation code. That code, together with your Meta user identifier, is the complete record we keep of a deauthorization request. If you would like that record deleted as well, email us and reference the code.
Response time
Deletion triggered from the product is immediate. Requests sent by email are completed within 30 days, and we reply to confirm once the data is gone. Some records, such as invoices, are retained where tax law requires it; those are disclosed in the Privacy Policy.
Questions about this process can be sent to [email protected]. The same address handles general privacy requests described in the Privacy Policy.